Getting through COVID-19 together | Telstra Exchange

Getting through COVID-19 together | Telstra Exchange

In these extraordinary times, it is in the national interest for every company and individual to play a part in ensuring Australia comes through as strongly as possible. With that in mind, we are announcing a range of additional initiatives we can undertake now to help support the broader economy.

COVID-19 is having a profound impact on business across the country. Telstra already has more than 25,000 people successfully working from home and we are supporting many of our customers as they grapple with shifting to working and studying from home.

Supporting Australia’s economy

Firstly, for our people, we will be putting job reductions from our T22 change program on hold. While we will continue to focus on our productivity program to reduce underlying fixed costs by $2.5 billion annually by the end of FY22, we will not announce further job reductions over the next six months.

In fact, we will be adding to our team to help manage call centre volumes and better serve our customers during this time, by recruiting an additional 1000 temporary contractors in Australia.

We are also bringing forward $500 million of capital expenditure planned for the second-half of FY21 into calendar year 2020. This investment will increase capacity in our network and accelerate our roll out of 5G. This will inject much needed investment into our economy at this time.

On top of the existing assistance packages we have made available to our consumer and small business customers, we will also be pausing all late payment fees and disconnections for these customers until at least the end of April 2020 (at which point we will review further). This ensures those having difficulties paying their bill due to the impacts of COVID-19 will remain connected.

We will also be supporting our partners by automatically extending any sponsorships set to expire this year for another 12 months to provide certainty to partners and the many causes we support.

All of these measures are in addition to the others we have already announced, including the provision of unlimited data allowances on fixed broadband and extra mobile data for Telstra’s consumer and small business customers, and extra paid leave for Telstra employees and casuals.

Through these initiatives, we can play our part in the national response to this rapidly-evolving situation.

We continue to look at every aspect of our business to see what we can do for our employees, customers, suppliers and the economy more broadly, while we maintain a focus on long term value creation.

We continue to monitor the situation, while working closely with regulators and the government. Our absolute focus remains on team wellbeing, supporting our customers and playing our part in the national response.


Andrew Penn


Andy Penn became the CEO and Managing Director of Telstra, Australia’s largest telecommunications company, on 1 May 2015. At Telstra Andy is leading an ambitious change program transforming Telstra to be positioned to compete in the radically changing technology world of the future with 5G at its core. Andy has had an extensive career spanning 40 years across 3 different industries – telecommunications, financial services and shipping. He joined Telstra in 2012 as Chief Financial Officer. In 2014 he took on the additional responsibilities as Group Executive International. Prior to Telstra, Andy spent 23 years with AXA Asia Pacific Holdings, part of the AXA Group, one of the world’s largest insurance and investment groups. His time at AXA included the roles of Chief Executive Officer 2006-2011, Chief Financial Officer 2000-2002, Chief Executive Asia and Chief Executive Australia and New Zealand. At AXA, Andy was instrumental in building one of the most successful Asian businesses by an Australian company that was sold to its parent in 2011 for more than A$10bn. Outside of work Andy has a deep passion for the visual arts. He is Patron, on behalf of Telstra, of the National and Torres Straights Islanders Arts Awards (NATSIAA) and he paints in his spare time. Andy is also active in supporting community and social causes. He is Life Governor of Very Special Kids and an Ambassador for the Amy Gillet Foundation. He serves on the advisory boards of both The Big Issue Home for Homes and JDRF. In 2018 he was voted by the Financial Times number 8 in the top 50 male leaders globally in their HEREOS champions of women in leadership report.

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